Nokia3110 classic
Delay in Delievery of Handset

I Purchased a nokia 3110 Classic handset in the month of July from Nokia Priority Dealer M/s. Sukheeja Traders, Rajapark, Jaipur and IEMI of handset is 356029030240153.

I observed a problem related to bluetooth device was not working properly. for that i showed my handset to Nokia Customer care centre, Rajapark Jaipur to PAREEK MOBILE CARE, 314, Vijay path, Tilak Nagar, Rajapark, Jaipur, Rajasthan, INDIA. and they gave me a servie job sheet no 214433527/090911/32 dated 11 septermber 2009.

delivery date on the jobsheet was 12/09. when i went there the and was informed that handset will be sent to headoffice and it will take time 10 days. afterthat i went there 4 times but still as on date 03/10 i have not recieved my handset and they are not even not sure about the tentative delievery date. i am suffering from this for last 25 days. i request you to kindly look in to the matter and take necessary actions to sort out my compliant and this is not the first time when i gone through this problem and not only me so many customers are not satisfied with nokia customer care service centre. i advised you to kindly check the management systems of handling the compliants, people are not competant and sufficient nos of staff is not available at so many customer care centre, bcoz of people has to spend lots of time there. Market is competitive and if you will not look aftersale service, you are going to loose business.

Copy of Service job sheet is attached herewith.

Regards

Kamal Khatri

Mobile No. 098283-99300

Company: Nokia3110 classic
Country: India

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