Nokia 5130
Request to replace the present defective Nokia handset with a new one

Meena Upreti
10-07-2009
219

I had purchased Nokia Handset (Model Name - 5130c2, ESN/IMEI NUMBER– 355232/03/0212119/5, PRODUCT CODE –0577793) on 07.09.2009 from manimajra mobile store.

From the day of purchase, the handset is showing the frequent problem of sudden switching off. sometimes get hange.once its switched off takes time to switch on.when i purchsed have to go to gurgoan.in the evening i have to go coz have to report in my office.

So when i operate that cell there while openning folder was taking time or get hanged.that cell battery even not giving proper backup also, once i charged that cell nver charge fully.in this cell phone lots of other defects like in their joy stick its not working properly.

when called mobile store person, he said you can come will reslove your problem.when i went he said mam, u shud visit nokia care centre cause don have sufficent staff.same day have to go gurgoan due to my job, that day i specially came.

when i get time went nokia care centre in sec-29 gurgoan, they said its a defective piece.we can only reslove software problem not other thing we can change if will change would be charged of rupee 2000.once will open this phone you would not b able to change.

i just want to ask every boby spending their hard money.if am purchasing somthing and after new cell that is giving me lots of tension.since i purchased this phone not able to use properly.what is the use of this set.this means your mobile stores are making fool of customer and selling them defective piece.

Even after they are not admitting their mistake after 4th day told them about problem bt no body was taking pain.why should i pay 2000 rupee once i purchase new cell phone.

For my official work I have to travel a lot . where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.

since i have purchased this cell phone am only suffering, i think wasted my money.seriously in future will nver prefer any body to went mobile store for any sort of purchasing.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.

In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,

Meenu Upreti

9915010483