Nokia 5800 Express Music
Problem with the Nokia 5800 Express Music handset

Hi,

This is with reference to my consumer call reference number (2_3V25KH) & (2-3WLFJV), I would like to bring to your kind notice that I have bought a Nokia Handset – Express Music on 15th Feb’09, from NEO 17th THE DIGITAL STORE, GF – 17, PVR SAKET COMPLEX, NEW DELHI – 110017

There is problem with the handset:

1. No outgoing audio with handfree.

I would like to draw in ur kind notice that this is the second time that I have faced the similar problem in my phone within one week. I have submitted my phone to Nokia Care (Dexters Digital Lab, Sec-3, Rohini, New Delhi) on 12th March’09 for the same problem, please note that after the servicing I have found scratches and the screegaurd of my phone was removed. It is unbelievable that within a month time this kind of problems developed in my phone, which are still not resolved. It is now total one and half month that I have bought the phone from which 15days the phone is in Nokia care service center and now again I have submitted it to Nokia care for another 15days. Even the Nokia care Service Center is not been able to provide me any stand by phone in place of my troubled phone. I have called regarding this issue to Nokia care Bangalore (STD) at least 7-8 times for more than 2-3 hrs which is itself very costly and useless and have not received any satisfactory answers. Please make it sure that the mobile must be immediately repaired, and if the problem still persist the handset must be replaced with the newer one. Otherwise I have no other option to go to the Consumer Court for the fake product and the mental taxation I had to go through.

Regards,

Vinay Sharma

9899991400

Company: Nokia 5800 Express Music
Country: India

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