Nokia
Handset damaged by nokia care

Dear Concerned

I have always been a user of nokia like N82, Communicator (ex), 6300, 7610 (ex), 3530 (ex) & 1100.

For authenticated purchase of N82, i travelled all the way from Goa to pune (to a priority dealer). The mobile is used with utmost care and loaded with F secure Antivirus with official subsription.. The speaker of the mobile stopped working which was then replaced at Nokia Care Margao-Goa.

Now the phone is showing numerous errors like

1. System Error (specially after disconnecting WiFi)

2. Sim card not ready.

3. Restarts often

4. If i use secondary camera it restarts.

5. If i swap between 2 calls it hangs.

After showing it to nokia care, they damaged my keypad from inside and told me that the warranty is void because of liquid damage, which is not at all related to the nuemorous software problems. The phone has never fallen down or got intouch with water.

Since I have purchased the all my phones at a very dear prices, i expect full value for my money and ask you to do the needful at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains strong.

Regards

Ketan

M: 09823236510

Email: ketan.kenkre@yahoo.co.in

Company: Nokia
Country: India

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