Adidas Shoes Fitness Kit
Non receipt of Consignment

I had placed and order for Adidas shoes (Plus free fitness kit) on 29.01.2009 and my booking order is 7700019911. When I placed the order on phone on the 29th I was informed that I would receive the parcel within 21 days. After completion of 21 days I called up customer care regarding the non receipt of parcel on 18.02.2009 and was informed that the order was under process and would receive the parcel in 4/5 days. Then again I called up on the 23rd of Feb as I still had not received the parcel and this time I was informed that it there was a technical problem and there was a delay in dispatch of the parcel and they even gave me a way bill number for Blue Dart courier. I called up Blue Dart courier to find out the status of the consignment I was informed by them that such a number has not been generated by them. I again called up customer care on 2nd March to register a complain and to cancel the order. There was no way I could complain as the operator would not put me through to her supervisor because all the supervisors were busy and not available at the moment. Regarding the cancellation, I could not do it over the phone but have to send a mail. I FAIL TO UNDERSTAND WHEN I CAN PLACE A ORDER ON PHONE WHY I CANNOT CANCEL THE ORDER ON THE PHONE. After a lot of argument I was told that it would take another 10/12 days for the parcel to be delivered. I don’t know why the operators cannot contact the concerned department and tell them to dispatch it on a priority basis as the time for delivery was overdue.

In the past I have placed orders on E-Bay and other lesser known on line shopping and have always received the parcel in time and I good condition. I placed the order with India Today as it is a reputed organisation and trusted the name. I think this will be the 1st and last time I will be placing and order with India Today. If it was only my case I would have thought it is one of those cases when there is a genuine problem, but I regret to inform you that a friend of mine is also in the same situation.

It would be highly appreciated that at least here my case will be looked into and not be ignored. IF THE PARCEL CANNOT BE DISPATCHED BY TOMORROW I WANT TO CANCEL THE ORDER. Please let me know if this will be treated a cancelation order or is there another procedure.

I am very disappointed.

Vivek

Company: Adidas Shoes Fitness Kit
Country: India

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