Nokia E71
Request to replace the present defective Nokia handset with a new one

Piyush Jain
06-08-2009
111

Dear Sir,

I had purchased a Nokia E71 (IMEI 354855025632737, product code- 0566234) on 11/02 from mobile store, chakrata road, Dehradun.

from the very first day of purchase i have many problems with this handset. Firstly i came to know that the bundled handsfree is not working, later i have replace it from nokia care. After that i have found that the cell started hanging very oftenly. sometimes i was unable to recieve the calls cause the phone started to hang when i pressed the call key. Later it also started to restarts automatically.

after these problems i have given the handset to nokia care and they have given it to me after installing new software and they insturcted me not to restore data from the memory card. Then i have lost my usefull data cause of this problematic handset. After using i have found that the problems are still persists and i have gone to the nokia care again, this time they have sent the handset to the nokia care (Delhi) for repairing and i had to buy a new samsung handset for my work. After 15 days when i got back my handset they again not to restore old date from memory card and again i have lost my usefull data only because of this problematic handset.

And again the problem again persists and i have given the handset again. This time Nokia care, dehradun again sent the handset to nokia care, delhi but i know that i have to waste my time due this problematic handset again and again.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

yours faithfully

Piyush Jain

51 Moti bazar,

Arya Samaj Mandir,

Dehradun

R-01352711421

M-09897123164