Nokia Handset
Why is the customer care head at Nokia not fired yet!!??

My Nokia handset 6300 (purchased in June 08) had a problem in

> Oct. I approached the nearest Nokia care centres in Marathalli, Bangalore. I

> submitted my phone for repair and I was asked to pick up the handset after

> 10 working days. (A reference number was provided). I kept making rounds

> of the care centre, and I eventually got my handset only after a month.

> Within 1 weeks time the same issue re-appeared, I went back and this time

> I demanded a new handset against the same. I was told thats not the

> policy and again the phone was sent for repair. I got the same after 2

> weeks, saying that the handset is un-repairable hence I was given a

> showroom piece (demo piece) as replacement. I was hesitent and requested

> the manager to give me a new set as a replacement. I was declined again.

> As I thought, this time a new problem appeared, and on 28th Nov I went

> back to the care centre. I was given a reference no. 288343506/081128/2,

> the due date for pick up of the handset was 2nd Dec. Till date I havent

> got the same back. The care centre is closed, there is no one picking up

> the phone too. I went to Nokia website, sent email to Corporate

> communications in Finland (Since there was no email for India office). I

> also called the corporate office in Banaglore, I was given to help. 4

> days back I received an email response from Mohan Kumar - CCO south.

> After investigation, he came back saying my handset is ready for pick up

> at the same care centre. I informed him that the centre is closed, the

> shutters are always down, and I am visiting the centre everyday. I am

> running pillar to post for my handset. I am truly disappointed with

> Nokia, which is a Global brand, but with no concept of customer service.

> Nokia has been successful is selling millions of handsets, but is useless

> in service. I dont know how do I get my phone back. I want to make a

> legal complaint against the company, I want them to compensate me for the

> trouble and I also want to inform other members of public of the same.

> Consequences: I have spent Rs. 8000/- appx on purchase of the handset

> which I am not in possession of. I have been made to go to the care

> centre innumerable times at the cost of auto fare and fuel cost. For this

> I was having to leave early from work, or go late to office to make the

> visits, causing loss of productive time. More than anything else, mental

> torture and harrassement in following up with Nokia care, Nokia corporate,

> sending emails etc.

Company: Nokia Handset
Country: India

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