Nokia India
Manufactueing Defective Mobile Set Type Nokia 3110C1GB sold as New Factory sealed

16/07/09

Dear Sir,

I purchased one mobile telephone set type no. NOKIA-3110C1GB (Lot no.353225036057236) from Hotspot Mobile store, Shop no. C-2/14, Rana Pratap Bagh. Delhi-110007.Vide their Invoice no. 7475911535 dated 24/06/09, and paid Rs.4000/-.

The mobile was having some manufacturing defect in its ON/OFF Switch, but dealer convinced that you will not face any operational problem, it will be smooth later on, and we have given you this item Factory sealed so you will not face any problem, any how I got convinced with his views and put the phone in my use.

After a use of only one week, it started giving problem; it gets off automatically, and became unreliable as it gets off without my knowledge.

I showed it to the dealer from I purchased, he asked me to contact nearest NOKIA CARE Centre, I visited Chaitanya Communications, 920-22, I-Floor, Clock Tower, Subzi Mandi, Delhi-110007, after inspection they said the switch is broken and your item is therefore out of warranty, and the service centre charges Rs.55.15 on account of Inspection charges. Surprisingly the service centre could not show any visible damage or broken or any harm to the set. It looks that the switch has some manufacturing defect and it stops operating with a small jerk or vibration.

Now my submission is that I started facing such a ticklish problem without availing any satisfactory services from this item.

Now I request you to get this defective item replaced free of cost and also ensure refund of Rs.55.15 service charges which your service centre charges wrongly from me.

Acknowledge it, and looking for your immediate attention.

A.K.Sharma

Mobile: 9868903165

Company: Nokia India
Country: India

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