Nokia India
Poor service and worst quality of handset

TO,

NOKIA INIDIA

HI, I AM SHASHANK SHEKHAR SINGH FROM BOKARO STEEL CITY.I AM NOKIA N 85 USER.I HAD ALREADY CONTACTED YOU EARLIER FOR MY HANDSET PROBLEMS. I HAD PURCHASED MY NOKIA N85 ON 20TH MARCH. FROM THE FIRST DAY ITSELF, THE PHONE STARTED GIVING PROBLEM.IT USED TO HANG NUMEROUS TIMES.IT UESD TO SWITCH OFF AND RESTART ITSELF.I HAD DEPOSITED MY NOKIA N85 IN NOKIA CARE FOR EIGHT TIMES. FOUR TIMES, IT WAS REPAIRED LOCALLY AND FOUR TIMES IT WAS SENT TO NOKIA HIGHER HEADQUARTER, NEW DELHI.FROM THE FIRST DAY OF PURCHASE THAT IS 20TH MARCH I HAD NOT KEPT MY PHONE WITH ME FOR MORE THAN 20 DAYS BECAUSE IT IS ALWAYS WITH NOKIA CARE WHO ARE SENDING IT TO NEW DELHI AND I AM GETTIN IT BACK FROM THEM AFTER 30 DAYS OR SO.NOKIA IS NOT IN THE CONDITION TO REPAIR MY PHONE.I THINK YOU GUYS ARE JUST PASSING TIME.THIS IS TOO MUCH. I AM VERY MUCH DEPRESSED.THIS IS VERY COSTLY PHONE AND I PURCHASED IT WITH GREAT HOPE.BUT ALL MY DREAMS ARE SHATTERED. I DON'T KNOW WHAT YOU GUYS ARE DOING WITH PHONE BUT I AM VERY MUCH MENTALLY DISTURB.

IN THE PROCESS OF SENDING MY HANDSET TO NOKIA HIGHER HEDAQUARTER MY PHONE HAS BEEN TAMPERED. I GOT TO KNOW ITSELF FROM NOKIA CARE ONLY THAT TWO NUTS WAS MISSING AFTER COMING FROM THERE. SUCH A POOR QUALITY OF SERVICE, ONE COULDN'T EXPECT FROM NOKIA . YOUR IRRESPONSIBLE ACT HAS FORCED ME TO TAKE THIS MATTER WITH CONSUMER COURT.

I REQUEST NOKIA TO RETURN ME WHOLE AMOUNT THAT IS RS.24, 000.00 TO ME BACK WITHIN 10 DAYS OR ELSE I WILL PROCEED WITH THE MATTER IN CONSUMER FORUM. I WILL BE VERY HARSH WITH NOKIA FOR CAUSING ME MENTAL TRAUMA, DISTURBANCES, MY MONEY AND TIME WASTAGE. NOKIA HAS TO PAY FOR IT.THIS IS MY LAST DECISION.FINALLY, NOKIA SHOULD RETURN ME RS . 24, 000.00 WITHIN 10 DAYS OR ELSE I WILL TAKE VERY TOUGH LEGAL ACTION AGAINST NOKIA.NO COMPROMISE ON THIS MATTER.

NOW, MY PHONE IS ALSO WITH NOKIA CARE AND HAS BEEN SENT TO HIGHER SERVICE CENTRE. I AM PROVIDING YOU ALL THE DETAILS REGARDING MY PHONE.

IMEI NO.- 356376020033324

PRODUCT CODE-0573729

TECHNOLOGY TYPE- GSM

MODEL NAME - N85

INSTRUMENT TYPE- PHONE

LIST OF DETAILS SUBMITTED TO NOKIA CARE;-

1.-ON 27 TH JULY -JOBSHEET NO-610504886/090727/30.

2.ON 18 TH MAY -JOBSHEET NO-388434038/090330/13.

3.ON 21ST APRIL JOBSHEET NO-388434038/090330/13.

4.ON 30TH MARCH - JOBSHEET NO.-388434038/090330/13.

ALL THIS WERE SENT TO HIGHER HEADQUARTER .THE LAST THREE WERE SENT WITH SAME JOBSHEET NO.- 388434038/090330/13. THE REGISTERED COMPLAIN NO. ARE AS FOLLOWS:17617625039, 2-40WYPV, 2-3Y8TBL, 2-3W4NHR.

I HAD PROVIDED YOU ALL THE DETAILS REGARDING MY MOBILE HANDSET.SO, YOU MUST APOLOGISE TO ME AND RETURN ME WHOLE AMOUNT OF MONEY OR BE READY TO FACE THE HEAT.

THANKING YOU

SHASHANK SHEKHAR SINGH

SECTOR-4/B, QUARTER NO-1010,

BOKARO STEEL CITY,

JHARKHAND-827004

PH. NO.- 9334667147, 9199411558

EMAIL - genxarmy@gmail.com

Company: Nokia India
Country: India

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