Adonis Electronics Pvt Ltd
Televison

Dear Sir,

This is Sambit Kumar Mallik residing in Shenoy Nagar, Chennai.

I had the following defect for the past few days in my 29 inch Onida color television..

I was hearing a constant sparking sound from inside whenever I switched on the tv. Due to this the picture also appeared to be shaking along with the intermittent sparking sound from inside.

Hence fearing that it might burn the circuit inside, I had filed a comlplaint with (complaint no 56382073) in your service center (ADONIS) on 23rd May which was a saturday and I was promised a technician would attend to it first thing on monday. My purpose was to get it examined by a technician and then carry out the necessary repair.

No technician attended to it on Monday despite of bieng promised so and despite of my calling your customercare center several times.

Again when I called a few times on Tuesday, I was connected to one Mr. Chandrasekar, who is the tecnician for the area and he said that he can't attend to it before Wednesday. Due to this there was some argument between me and Mr Chandrasekar and he was forced to come on Tuesday afternoon (26th of May).

And since he had to come against his wish that day, he just refused to check the tv and said that it was working perfectly. But lated on when he was made to hear the sparking noise inside, he still adamantly said that the TV set is fine and that a stabilizer is needed to control the voltage fluctuation. When I said my second TV and all other instrument at home are working perfectly, he said that ONIDA TV is different. And when I requested him to open and atleast have a look what the problem is, otherwise it will burn, he said let if burn then only our service center people will open and see. With that he left my house without attending to th problem.

The very next morning when the TV was switched on it burst with fire and smoke from inside. On contacting cusomercare at least 7/8 times, MR Chandrasekar came only today afternoon, i.e. 28th of May and opened the set and confirmed that the circuit is burned and he can't do anything about it. Only if I take it to service center they will repair it.

When I asked him why the other day he said that the tv was perfect and didn't check it, he replied that his company's rule is that if picture and sound is coming they iwill take it as perfectly working and wont open the set.

He asked me to sign on his company record sheet where he had mentioned that th damage was due to voltage fluctuation on which I didn;t sign as it was purely due to his negligence.

He shoud have done these:

1) You should have checked the TV set opeing it at my house first to see if the poblem can be rectified at home (since you are supposed to provide doorstep service)

2) Then if it is beyond rectification at my house, you could have advised me to take it to your service center,

3) Or after checking where the sparking sound is coming if you thought stabilizer is required you could have then advised to use it and not just like that.

Since you have done non of these, hereby I am filing this complaint against your technician for his irresponisble act which has resulted in damage to my property and demand it to be completely repaired at your cost and hand it over back to me at the earliest. (You need to send your people to take it to your service center as the damage is due to your negligence.)

If I carry it, you guys would certainly charge me with improper handling in transit and hence attribute the defect on me again like Mr Chandrasekar did. I have now that much of confidence with you due to your behaviour.

I am also separately writing to the top management of your company (also will forward this e-mail) for haivng this standard of people for service.

And if it is still not attended to, I'll have no choice left but seek legal action upon you guys for negligence.

Sambit Kumar Mallik

Company: Adonis Electronics Pvt Ltd
Country: India

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