NOKIA N72 MOBILE
Nokia N72 (under warranty) Handset damaged by Nokia Care centre while repairing

I had purchased Nokia N72 Mobile on 12 Aug 07 which is still under warranty period. On 07 Apr 08, it got switched off automatically and since then it is not switching on. I had submitted it for repair to Nokia Care - Planet Cell, Aundh Pune, India. Job Sheet No: 485434038/080407/38. After keeping my mobile for 2 days; they gave me a poor response saying that the mobile cannot be repaired without stating any exact reasons. On the contrary they said that I must have tried to get my cell repaired in a local workshop that is why the cell doesn't work. On enquiring with nearby shops, I got to know that this shop is fraud and there are many cases filed against them. They have damaged many mobiles in the past. The technicians sitting there are fraud and incompetent. I suspect these people have taken out my original mobile parts or they have damaged the board inside while doing some tests on it. Also, they were not giving me the details of other higher level 3 Nokia repair centers stating that it is a long process. Probably they are scared about the fact that higher centers may detect that these people have destroyed my mobile components.

Now I am fully dissatisfied with the services and need to get my Phone replaced with the new one at the earliest.

Due to this incident, I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. Due to non availability of my Phone I am unable to contact anyone and vice versa.

I hope strict action would be taken against this centre for their irresponsible attitude and damaging my mobile while testing in their labs. Also, a new handset should be provided in replacement.

I look forward for your help in this regard.

Company: NOKIA N72 MOBILE
Country: India

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