Nokia n-73
DEFECTIVE SET NOT REPLACED BY THE ORIGINAL COLOR HANDSET

I have purchased a Nokia set but it started giving problem since day of purchase almost in last 8 months phone remained with nokia deale. Following report was sent to MD of Nokia ON 14 MAY but so far I have not recd any response from them

Copy of the COMPLAINT SENT TO NOKIA MD

REGD A/D

The Managing Director May 14

Nokia India (P) Ltd.

Bldg. No. A, DLF Phase II

Cybercity, Cyber Green

GURGAON (HARYANA)

Subject: Defective Handset replacement

Dear Sir,

· I had purchased Nokia No. N-73 EDGE (354805019515117) FROM m/S. Music Planet, SCF 71-72, Sector 15, Market, Faridabad.

· Since beginning, Hand Set was not working satisfactorily.

· 3 times set was sent for repair due to various problems in a span of 6 months.

· In last six months set was not repaired as per my satisfaction, but the Music Planet Manager Mr. N.K. Sharma had very rudely not accepted my complaint also.

· This time I lodged a complaint with your customer care centre. Complaint Nos. are as follows:

1. 2-2Y5vv3 attended by Deepak Arora 2. 2.3.08 MIR attended by Mr. Sharat)

· After lot of follow-up handset was replaced another set No. 3518510127228816 offered to me, which I refused to accept, as the colour of another hand set offered to me was different from the handset colour, which was originally purchased by me.

· A fresh job sheet No. 085343506/080426/29 issued to me as replaced set was not accepted by

Me.

You will appreciate that Mobile Phone is not only the means of communication but its style, colour, brand all is selected as a style symbol. Everybody purchase hand set ‘s particular colour & style for which nobody minds paying some higher amount. When this set was purchased, Subhiksha Stores rates was lower than the Music Planet rate, but since this particular colour was not available, I didn’t mind to give more price.

I will request you to investigate & arrange to get me Nokia N73 in Grey Colour (only) at the earliest.

Thanking you,

(ARUN KUMAR SRIVASTAVA)

241, SECTOR 21 A

FARIDABAD

9810918899

Company: Nokia n-73
Country: India

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