Nokia N78 Mobile Phone
Non Satisfaction of repair done in mobile handset within warrenty/Guarantee period

Respected Sir!

I brought N78 Nokia mobile Phone From Nokia Priority Dealer (Tele Talk, R-50, Mangalam, Vikas Marg, Shakarpur, Delhi;Phone No-42487175) on 07-10.I was told by the dealer that the warrenty/guarantee period for the set will be for the one year from the date of purchase. After a few months of purchase, the loudspeakers of the set stoped functioning and also 'Red disconnection key' was not functioning smoothly. For this I Approached Nokia Care at Rishikesh (Telepoint Comouters, 34 Railway Road), on 20-04 Job Sheet No-226433527/090420/19;but my mobile set was not repaired there. They told me that the mobile hand set needs to be sent to Delhi as there is some major fault in the set and it will take at least 3 weeks for repairing of the set. As I am in Government service and I could not wait for too long time, I received my handset back. In the month of April I came to Delhi for some personal work;I approached to Nokia Care in Delhi, They also told same thing to me that it will take at least 2-3 weeks for repair. In the month of june Nokia Care was inaugerated in Almora (my Work place). I reached there and surrendered my handset there (Sunny Telecommunications, Mall Road, Almora) on 18-06 (Job Sheet No-812433527/090618/11). I received my handset back in the month of August (after a period of about one and half months), But it was not repaired satisfactorily, as 'Red disconnection key' and only one loudspeaker was working properly and the other loudspeaker was not working properly (it was producing hissing sound). I immidiately informed for the second loudspeaker's malfunctioning (before receiving back my handset) to the Nokia care, but they told me that now the warranty/Guarentee period has been lapsed (They were counting it from the date of import) and now it will be repaired on payment. I opposed that, firstly, the warranty/Guarenttee should be counted from the date of purchase as told by the dealer. Secondly, the complaint is in continuity of date 18-06 (and not a new complaint, as, I had not received back the set till the moment) which has not been repaired earlier. But they didn, t convinced. And then I wrote on the job sheet (before receiving the set)&-#039;I am not satisfied with the job carried out on my handset. I have checked the handset and it is not working properly.one of the loudspeaker has not been repaired/replaced"

So I request you to kindly consider my complaint for proper disposal. The details of my hand set is-

Mobile Handset model-N78

ESN/IMEI No-352057022496826

Product code-0565647

Technology type-GSM

Warranty ref no-GLBINY256552035

Thanks

With Regards

Dr. Santosh Saklani

MOIC, PHC Barechhina, Almora (Uttrakhand)

dr.saklani_saklani@rediffmail.com

Phone No-9411717774;05962261159

Company: Nokia N78 Mobile Phone
Country: India

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