Nokia N93i mobile phone
Harrassed by the Nokia Care center at Bhubaneswar, Orissa, India

Sub: No service provided by your Nokia Care Center, Bhubaneswar, Orissa, India

I purchased a Nokia N93-i on 28th Sept' 2007 from your Nokia Priority shop, (103, Station Square, Bhubaneswar-751 001, Orissa, Phone - 91674- 2535581)

In the month of April`2008 the mobile did not keep the battery back up more that 3 hr., even without use.

I gave the hand set at your Nokia Care center (Cellular Clinic, B/32, Saheed Nagar, Behind Durgapuja Mandap, Bhubaneswar, Orissa, Phone- 91674-2547858) on 08th May`2008. After 15 days they gave back the handset saying that the set is ok, battery needs to be replaced. I purchase a new battery from Nokia Priority. But faced the same problem. Again I approached the same Nokia Care on 28th May`2008. The representative received the mobile to send to Kolkata Head office to check thoroughly, and if not decision may be taken for replacing. As per the representative, I re appeared after 25 days (on 25th June`2008 in the morning). After detail enquiry, I found that the hand set has not been send to Kolkata. Even it has not been taken care of by the technician. After forced complain, they asked me to come in the evening. Again in the evening they told me that it has been repaired but did not mention the rectification made.

But after full charge of the new battery, I am facing the same problem of only 3Hrs. battery back up.

Then again I handed over the mobile to the same Nokia Care center on 28th June`2008 with Job sheet no. 071434038/080628/40. But till date I have not received the hand set back in proper conditions. Every time I approach them, they ask for more time. Some times they tell it has been repaired and in transit. And some times they say it could not be repaired and will be replaced.

The representatives of Nokia Care Center are:

1. Mr. Sarbijit Sarkar (Operation In charge, Orissa),

Mob: 99370-55009

2. Mr. Brajesh Kumar (Center Manager, Cellular Clinic, Bhubaneswar)

Mob: 99383-96522, 94371-22229

Kindly register the complain and take necessary steps. The mobile is still in warranty period and with the Nokia Care Center.

The behavioral attitude of the representatives at Nokia Care Bhubaneswar is untollerable.

Same complain was lodged on 10th July`2008 no. 2/36SZYF

Company: Nokia N93i mobile phone
Country: India

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