O2
Inability to top up

On the fourteenth of July I purchased a o2 sims card. (I was unhappy with the company that I was with).

With the card I received a ten pound Top Up voucher. On turning on the mobile I was immediately connected to o2 net work. Great!

I then topped up online on the same day and there was a total of twenty five pounds in the Top Up account.

I only used the mobile a few times in the UK and on the Sixteenth of July arrived in Dubai, UAE.

I telephoned my wife and spent a while talking to her. On completing the telphone call I noticed that I ahd two pounds, twenty five pence in my account. (I was quite happy with the cost of the call to UK).

I decided to top up using the mobile only to be told I had reached my twenty pounds limit for the month. I couldn't believe such a restriction. So I tried topping up online, only to receive the seme message!

I emailed top up accounts department and they informed me that they could sort it out as long as I sent them certain security details, which I did. It took a total of five emails, before they were satisfied. (I accept this.) It is now the twenty third of July and nothing has been resolved.

The irony of this, is that I am a shareholder of Telefonica and our shares are still below what they were in October!

Ihave tried to email the Managing Director of our company but there is a fault with the server that deals with his email. I want the Board to review this policy of twenty pounds a month it is absolutely rediculous and we are losing income. I estimate over the eight days here in Dubai I would have spent between £160.00 - £200.00 a loss of income for our company. How much more has been lost?

My mobile number is 07719398859

Company: O2
Country: India

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