Onida tv
Bad service from Onida Company

It is only two years since I purchased ONIDA 29'' colour TV Model no C0290HTL and the TV has already got spoilt 5 times. Every time I call up the customer service provider they say that some body will come and check the TV. The enginereers who come are not qualified and do not detect anything in one visit. They promise to come back the next day and do not turn up for the next five days. After persistant calling somebody does come and each time they say something is wrong with the power supply and change it. On the advice of the service I even installed a voltage stabilizer so that the problem does not reoccur. However, the problem keeps repeating. Last time I had a problem with the TV the service engineer could not repair it and took it to his service centre after 5 days. He promised to provide me a another TV for the time being, but he did not do so and returned my TV only after only after repeated request. We asked him to refer this matter to Onida Company and replace the TV. This time again the same story is repeating. The first day the service engineer said he did not have the replacement part and would come the next day and repair it. But only after I called up the service centre for 4 times did he come after 5 days. He tried to repair it twice in four days but could not repair it. He said he will provide a replacement TV for a few days and take my TV to the service centre. At that stage we agin requested to approach Onida for this chronic problem of this bad peice. The office of the chief co-ordinator of Chembur (Mumbai) refused to provide the direct contact number of the co-ordinator. Today it is 15 days and the service engineer has neither repaired the TV nor taken it to the service center to reapir it. I feel extremely cheated by both the Onida and the customer service providing company. I have so far invested more than Rs.10, 000/- in repair and many hours of my valuable time trying to contact the service provider and have been going through extreme frustration and mental torture. I request Onida Company and the service provider to either replace the TV or resolve the problem completely. I request the consumer forum to take the information from both the manufacturer and the service provider.

Company: Onida tv
Country: India

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