Ortel Communications - Broadband Connection
Ortel Broadband Connection

Dear All,

I would like to take this opportunity to draw the attention of all those people who are interested or are looking to take a new Broadband Connection.

I had taken an Ortel Broadband Connection on the 28th of April’09 and since then until last night I have faced numerous number of connectivity issues with the same. I have atleast called them atleast 50 odd times from the day I got connected. This is something which happens at any point of time, be it day or night. Last Saturday, it was not working for the entire day, and I started calling them up since 8.30 am.

The only thing that I was told was to take down a complaint number and the relevant dept. would get back to me and the technicians are looking into the matter. Nothing happened till about 9.30 at night and by then I had taken down numerous number of complaint numbers, spoken to the supervisors and went through the IVR to hear the same odd thing time and again, however the connection was not up for sure.

They have this 1800-419-6060 which is what in their terms known as a toll free number for the 24*7 Customer Care. Trust me you will never get through them until you have tried that blessed number for 20 times at one point of time, if not less.

I actually gave the Supervisor a piece of my mind, stating that the brochure that they had provided to me initially, read ‘Best In Class Service’. I actually told that person that instead of Best In Class they should actually change it to harassment to the Customer guaranteed. I have told him that this 31st of May I will visit their Corporate Office and get the connection disconnected and apply for a BSNL Broadband.

Therefore, my sincere request to all you people, in case you are looking for a new Broadband Connection, please be very careful and beware of Ortel Communications.

Company: Ortel Communications - Broadband Connection
Country: India

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