Ortel Communications Orissa
Ortel Internet Connection (Bhubaneswar)

PS. I had logged my complaint in the wrong section due to a mistake in the company name.

I currently live in Bhubaneswar & I have taken Ortel Internet Connection, When I applied for the connection during the end of July, I had taken the Home Economy Plan of Ortel Internet. The executive told me that the internet speed would be 512 KBPS & later I came to know its 256 KBPS. During the month of August my download limit was getting counted even when I never used to download & when I would call up their customer care they say it would be a computer virus but my computer was because I did a scan on it & during the month of September I changed my internet plan to 512 KBPS & they again charged me for wrong download. Also they have free browsing & downloading from 1 am to 7 am & when I download anything during that time they charge me for that & also after 1 am the speed becomes so slow that anyone would get bored sitting on their chair just for free downloads & I asked the ortel customer care why the speed gets low & their reply was that many people are download but from my whose I can look where & which house has their lights on & none of the houses have their light on, I asked them where can I talk to their sales head & they gave me this no.- 0674 3911100 & that no. always says its busy not even once in 3 days I couldn't get them, I am so sick of their services, I would like the respected person to look into this matter cause most of the subscribers are also not happy.

Please look into the matter & this company's record...

Thank You

~S.Usha Rani

Company: Ortel Communications Orissa
Country: India

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