AG/I-NOVAC-S
NOT ATTENDING COMPLAINT BY CHIMAYA INDUSTRIES, SILCHAR

Dear Sir,

I have purchased a Aquaguard on 18/06 from M/s Allied Agencies, Ullaskar Dutta Sarani, P.O. Silchar 788004 District- Cachar Assam under Order No. PB/07-08/06-09 dated 18/06 (Invoice No and same is under AMC validity of which is upto 20/08. A complaint was registered on 13/06 (Complaint booking No 41 dated 13/06) to replace the cabinet. They have assured to replace the cabinet within 7 days. Since it was not done with in the above period I have reminded several times over phone as well as personal contract. But M/s Chimaya Industries, Panpatty, Silchar-788001 through whom AMC was done not attended the complaint. This is the violation of Annual Maintenance Contract. M/s Chimaya Industries, told me that cabinet will be replaced on chargable basis and I agreed. But, 2 month have completed today, neither they replaced the cabinet nor they informed anything resulting taking drinking water directly without purification.

If the complaint is not attended with in 3 days, I have no other alternative but to file a case through Consumer Forum against M/s Eureka Forbes Limited and M/s Chimaya Industries with compensation.

Please inform me whether replacement of cabinet is chargable and if so what is the price of cabinet.

Problem of Cabinet is: The support to which the screw of the drill hole is connected has broken.

Please acknowledge receipt

Company: AG/I-NOVAC-S
Country: India

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