Pantaloons retail (india ) ltd
Wrong promises & unethical selling

Hi Mr. Kishore Biyani,

This is in reference to the Complaint I had with one of your Big Bazaar stores in Hyderabad (Address for your reference Ameerpet: GS 24, Old Gold Spot Building, Ameerpet, Hyderabad Pincode : 500073 State: Andhra Pradesh Phone : 040 - 6657 3333). This is very appoling experience I had with the store when I bought 2 articles cash memo T43/33064 dt:12/04 time 20:32:23 Bean Bag & Shoe Rack. For the matter of fact the bean bag got torn when I was buying the sales representative has told me that its 6 months garuntee & not even 10 days the state of it has been bad. Sir Is that your employees has been pushing products to its customers by giving wrong information. I have gone back to the store on 25/04/09, then I must say that it was worst & dirty experience talking to the so called supervisors named Naresh, suresh, A V Balaji, I would have to be sorry to say the same they are incompitent & very worst work force out over there rather than solving my problem they have spoken to me very rude & were not willing to talk to me when i have asked for the supervisor they have disappeard & i was waiting for some solution. I was waiting there no one returned on time, After 30 mins Naresh has turned up saying he was supervisor actual words used by him: " we will only do anything if its 1 week" Now Mr Biyani I have a question for you when ever you get some new product at home do u try to use care fully or try to spoil that purposefully & the supervisor said the same thing I was talking to him politly but her was rather talking rudely.

Thats Not the end of it I have gone ahead & given a complaint on the same day at customer service cell & filled in a written complaint as well There also a person by name NARESH advised me that he will return the call next day but he has not returned the call till today & thats why I am forced to mail me at last. Is this the way Big bazar tries to sell things with the wrong information & promises. Just to give you an example when I was talking to the supervisor there was a couple who was buying bean bag then I asked them do you have any guarantee on the bean bag they said its 1 year, then I had asked those customers that who told them its 1 year, they the reply from them its was from the sales agent I had asked the sales agent in front of supervisor & I purposely asked supervisor not to talk & when asked the same was reitrated to me as well its 1 year, So Mr Biyani please tell me that a common customer what will he look on the same when its been told by the employee to just to get their targets achieved they are indulging in wrong practices. I would request you to look into the case & get me some solution for the same which I have paid money for but It has not solved my purpose.

I would please request you to get my issue solved at the earliest so that I will be very obliged

Just to keep you posted when ever any one asks for the manager he is always not available "verbatim by all the employees " as experienced by the different customers (word of mouth)

Thank you,

Ramesh Kumar K V

Company: Pantaloons retail (india ) ltd
Country: India

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