Paramount Airways
Lethargic and non reciporcative customer service

Dear Sir

I had booked on 3rd July from Chennai to Hyderabad on flight no. 17643 departing at 06.25 am.

I was present at the airport the previous midnight asking if the flight was on time at the counter and the reply given was positive. On 3rd early morning, the staff of paramount airways did not open the counter till 5.30 a.m. and a big queue of passengers were standing with tension. At 5.45 am. cooly one employee was informing the cancellation of the flight where there was no proper response from any of the paramount staff for the tension of the passengers who had to reach their destination to attend meeting, hospital etc. There were some seats available in Kingfisher, but due to the neglicent and careless behaviour of paramount staff, the counter of the kingfisher also closed. I cannot understand how can an airline staff open the counter just 45 minutes before the departure and cooly inform the cancellation of the flight. When the passengers questioned, they were very cool in saying it is due to the rain they cannot reach the destination. We were given seats in IC which reached Hyderabad at 9.30 am, due to which I had lost a big commitment and had incurred loss. I need paramount airways to given an explanation for this as well compensation immediately. This shows how paramount airways operates under Indian skies. They are really Un-professionall and show little or less care towards their customers. I hope the concerned authorities do rectify their mistakes and change their arrogant attittudes in the near future.

Company: Paramount Airways
Country: India

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