Aircel
CSO's are rude to the customers

Hi,

I dont think that it has use to make my complaint in this website... cos when i tried through verbal communication it dint give me any use... then how can i wxpect through a mail??? my mobile no. is 9865443994, i called a ISD no. on 5th of October, but no one picked the call, but i was charged Rs.9.20.. when i called to CC and asked to take a complaint, Mr. Pravin Who's CSO in aircell told that he'll take a complaint and send me the complaint no. but i dint get it even after 3 days... then i spoked to a supervisor named Miss/mrs Swapna, she told that still now there was no complaint raised and she'll take a complaint and forward it... at last after 5 days i spoked to Mr. Charles who is Supervisor there... really his service and softskills was good... yet he said that there's no updation regarding that ISD no. i left it just like that since i was satisfied with Mr. Charles's service... really he's the Asset of Aircel... I do have another Prepaid no. which is 9942206029 . in this no. Rs.30 got depleted on 6th November. i gave a complaint to Mioss/Mrs. Kirthiga, she said that i'll ghet a docket no. but i dint get it... when i asked for supervisor they transfered to TL.Mr. Vijay kumar... he hunged up the line in between (4.30pm)... then at night 11.30 i spoked to TL.Devraj he said that the amount got depleted cos i've activated SMS bank, which i already gave a request to cancel in the month of MAY... he said that he'll check and call me between 4.30 to 5pm... but he dint... then i called at 11.30 and spoked to a CSO, he said that Devraj'll call me in 1/2 an hour as he went to dinner... i was waiting till 12.30 but he dint call... again i called and spoked to Ranjith CSO... really he made me to frustrate like anything... if possible.. hear that call and give a good solution...

Company: Aircel
Country: India

  <     >