Passport Office Kochi
Hostile Security - P.G. John and not giving consideration to ladies with just born babies

Sir,

I had been to the Kochi Passport Office in the morning. I went with my wife and 2 month old son to apply for my wife's passport. We went and enquired one of the security and he said to stand in the first counter which is for applying passport for minors and handicapped. When we went there, we saw a big line than the other counters and when we checked with the other security, he said stand in 3rd or 5th counter. When we told we have a 2 month baby, he did not respond back proper and he said no other go. Then we stood in line, and that is where 3 people came direct to the counter without standing in the line saying that they had come before and missed taking xerox or it was not properly taken, so once they took it, they dont have to stand in line and they can come direct which the counter person was also OK with it. Then we submitted our application and we thought of registering a complaint so that if someone with a just born baby comes, then they should have preference over others instead of standing in line and in a place where you cannot even feed.

We went to the Security P.G.John who was in charge near to the stairs was talking on phone. 3 others were standing along with us and he started asking them what they want and when he came to us, we told we need to register a complaint, immediately his face changed and he started acting as if he is attending a phone, just said "Hello" and then kept the phone immediate. I was asking again that whom should I meet to register a complaint, this time he got very angry and in a very rude way, he said stand in that enquiry queue which was very long and ask them. Then I told him again that I need to meet someone who is responsible for hearing the complaints, he turned his face and and in a very hostile way he said write the complaint in a paper and put it into the complaint box and he moved on.

6 months back when I went to the same Passport Office, I had to meet the RPO to cross check some information and he did not give any respect and spoke in a very harsh and rude way. No one was there to question him. When he did the same thing to the Minister himself - Respected K.V. Thomas, then the RPO got it back.

I feel it should not be that only the ministers can take actions, everyone should be treated equally and actions taken.

I know nothing is going to happen to the security and the Passport Office, but atleast it would be useful when more complaints are registered against P.G. John and the Passport Office.

Company: Passport Office Kochi
Country: India

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