Pepe jeans
Manufacturing defect

On the 3rd of October I bought a pair of jeans (comfort fit) from RUBY'S, 7/1D Linsday street, Kolkata 700087 ph: 22522953. On buying it the seller instantly altered ther length to size. But after taking it to home and wearing it i noticed the defect on the outer side stitch of the left leg which does not stay on the side but constantly comes to the front while walking. On complaining the seller argues that there is nothing wrong with the product and after a few washes it would become normal and that these products are manufactured in accordance with international standards. But since these products are manufactured locally by the franchaisee my doubts are how much quality control they are subjected to. Is there any outlet you can suggest from where i can verify the authenticity of the product and if found defective arrange for a replacement whether thru any of your oulets or by the seller himself. I shall be ever grateful to Pepe India if they can do me this small favour so that the money I have spent does not go down the drain and the trust and confidence in the company whose products i have been using for the last 10years, restored.

Company: Pepe jeans
Country: India

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