Personal
RESPONSE POOR

I am bearing a Vodafone connection No 9873243986, actually i have requested thru your customer care for some new plan proposal on my Post Paid connection since the same is going to expire. Gentelman in customer care informed me that i will get a SMS which i have to reply back to 111, for further activation of plan.

Surprisingly i have forwarded the message twice "RP T298ADV" to 111 the message i am reiciving are "SERVER BUSY PLEASE TRY AFTER SOME TIME " Now kindly revert on the following

1.Is Vodafone is highly occupied with business at this juncture of time that they are not intrested for serving the customer.

2.Rather the message shall appear something like this "WE HAVE NOTED YOUR REQUEST, UNDER PROCESS.How can you reply a customer to call back again.

IS THIS IS THE QUALITY OF SERVICE WE ARE EXPECTING A COMPANY LIKE VODAFONE.

SORRY FOR THE SAME BUT ITS WORST.

Company: Personal
Country: India

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