Personal loan
Statement

I got personal loan from Axis bank in month of November. It's now more than 3 months and i paid 3 EMIs through ECS.

Generally when a person gets a loan, he will be given a welcome kit in which every details of Loan are mentioned. i.e. Loan Number, EMI amount, Balance Carried Forward etc.

Also a statement is dispatched to person's address after deduction of each EMI.

I haven't got anything as of now. It's now 3 months i availed a loan. Axis bank is of 0 rate in Customer support. At the time of loan application, they told me that they will send me everything.

Why should i called them to dispatch me each document? It's their responsibility to send documents to each customer.

It's not like that i haven't tried to call them. I called them many times and they said i will register your query in the system so you will get it in next few days. Surprisingly, Axis bank website doesn't have any section related to complain. They have section for new application form to attaract the customer. Once a person becomes customer, no section for him to register complain.

It's too horrible in this kind of Information Technology World, isn't it?

Please resolve it.

Sadanand M. Chawan

Company: Personal loan
Country: India

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