Philips
Non attendance of Complaint

Hello sir,

We have purchased a home theatre system model on 4th October. Not more than 15 days had passed when we had lodged a complaint about the system malfunction. The sequence of events are as under.

1. A person from the philips service dept. arrived without giving a prior intimation on phone as already instructed and agreed by the dealer (Sales India).

2. Although the person was received at the house, who found the said system not working at all.

3. He asked us to hand over the system so that we are left with no audio visual entertainment for which it was purchased and hence the purpose is defeated if the company asks us to hand it over without a replacement for that time interval during which the company is supposed to find the fault and make ammendments. The person disagreed saying that he cant take such decisions and a senior person would talk to us, which never happened till a couple of days.

4.After that, we had to again call up the service centre where we were promised that a senior engineer would repair the system at our place, only after a telephonic intimation.

5. The same person, who had already visited earlier, turned up and to our surprise he told us that he was not made aware of what we were promised on the telephone (this shows lack of co-ordination at the company's end) and the person again asked us to be deprived of this facility for which we have paid the company!!

6.He called up the service station from our premise in order to talk to the manager who was'nt present (for the second time) and madam to whom we talked once again gave us a false promise that the manager would call you as soon as he is available (till today he is not available).

7. Hurt again sentimentally, we called up the dealer straightaway, where he consoled us saying that this time he'll personally take over the matter and get back to us with a concrete solution indicating the time they would require to comply our long due complaint.

8. Till date the matter is hanging leaving us in confused state of mental harrasment.

9. As a result we have to resort to consumers forum for recoveries of all kinds

. Our complaint number as lodged by the company is 24294. Awaiting an immediate satisfactory solution.

Thanking you,

With best regards

Bhargav Dave

Cc: Philips consumer cell

Company: Philips
Country: India

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