Philips
FAULTY LCD SET & NO RESPONSE FROM SERVICE CENTER

I Purchase a PHILIPS LCD 26ta 2800 in November within 3-4Months I came to know that there is fault in above Set, because sound in most of the Channels Intrupted. I lodge a complaint to PHILIPS SERVICE CENTRE, but they not responded, after reminding several times a person visited & WITHOUT EXAMINE THE LCD SET, advise that there is a fault in your cable line, so you contact your Cable operator & remove the fault, Cable operator visited, checked the entire cable line & informed us that there is no fault in our Cable line & you have to check your LCD Set, but we request them to change entire Cable Line, after changing the entire Cable line the fault is continued then I again contact to Philips Service Center on 14th August vide complaint No. 3336, reminded on 26th August & 9TH September but no positive response recd. from their end, they informed me that there is fault of programming software in your set, presently we programming machine not available with us, we are waiting for that, they also not interested to lodge fresh complaint, every time they told us that there is no need to lodge fresh complaint earlier Complaint No. 3336 Dt. 14.08.2008 is sufficient & we are try to solve your problems, but till date we have not recd. any response from their end. As no response recd. from Service Centre I contacted Philips Customer Care on 20th October & informed the entire matter, they assured us that your problem will solve within 48hours & register my complaint vide registration No. 31771 but no response recd. till 29th October. Again I reminded to Philips Customer Care (Telephone No. 1860 180 111) on 29th October & they assured me that we directed the concerned person & your problem will solve within a day, But till today no one contacted.

So, you are requested to please look the matter & advise us regarding the above matter or replacement of faulty LCD set.

Company: Philips
Country: India

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