Philips/HTS3545
System lying defective since 1 month in warranty period

I bought a Philips HTS3545 on Oct 6 from Adishwar outlet at Domlur, Bangalore.

On 13th March, the system started giving technical problem whereby it was observed that the input power was not received by the system. I called Adishwar outlet and Philips helpline in Bangalore for the nearest Philips service center and they advised me to call the following

Philips VCare, Marathalli

CP- Mr. Subaiah (09343368341)

Mr. Subaiah came to my residence and took away with him one part from the main system to test it in his office and take necessary actions to get it replaced from Philips, if it was defective. If it was fine, he would diagnose another part to be defective (as only two parts are concerned to supply input power, according to him).

I called him after couple of days to find the part of the system he had taken away is infact defective and he asked me to wait for a week so that he can get its replacement.

Weeks passed and he is giving excuses of not getting the part replace. I am without the service of the Philips system even after a month. I asked Mr. Subaiah to give me the old part back to me, understanding he is incapable to give a solution.

I lodged a complaint with Philips Customer care on 31-Mar(# 58958). Surprisingly, I am yet to get a reply in 2 weeks time.

Please arrange to take back my HTS system and reimburse me the cost of the product as soon as possible as I have lost faith in Philips.

Please revert at the earliest.

Regards,

Kaustav Sinha Ray

Company: Philips/HTS3545
Country: India

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