Philips TV 29 inches
Incompetent service centre and faulty product

I had bought a Philips Tv of 29 inches in June.

On purchase of the Tv I noticed that while watching the TV, it would go of and on on its own. At first I thought it was the fluctuations in the electricity, but then I realised that it did not happen to the other two Tvs in the house. Starting Dec the Tv started increasing in volume to full volume while one was watching it on its own. I c0mplained to Philips service centre - Super A Services and the complaint was attended by Mustafa. Few days later the problem happned again, once again i complained and the probelm was attended by Mustafa. Then third time round it happned again and it was once again attended my Mustafa. The fourth time they decided to take my TV to the workshop and gave me a commtiment of returning the TV on a particular date. The Tv was taken from my house while I was at work and they picked up my new bed sheet (because they were ill equipped to carry the Tv without damage - which incidentally should be taken care of when they are taking the TV with them). It cannot be my responsibility to ensure proper packingof the Tv when its in guarantee and their incompetent staff cannot fix it at home. Its a case of stealing from my house and also not returning my TV. This would have to be addressed with the police plus there should be a policy of durable companies that if they sell faulty products which calls for repairs more than three times in the guarantee period the product should be replaced

Company: Philips TV 29 inches
Country: India

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