Philips WP 3892
Bad Service for replacement of defective Part

Re: Philips Pure water.

My customer ref no is 33010

I have made a complaint on the Philips toll free number 6 WEEKS AGO, & my problem is not yet solved!

The intelli fill feature of my machine is not functioning. The technician who comes, says that he needs to change a part & will come back the next day with the replacement part. He does not turn up or phone again!

When I phone Philips again, another technician arrives & again promises to bring the replacement part & does not show up again.

This has happened week after week, for the last 6 weeks!

I have even spoken to the Philips floor supervisor, Mr Asif, who promised to look into the matter & call back, but never did.

I was given the service center number in Pune & spoke to the manager, Mr Pandurang. I spoke to him & he also promised to send the technician along with the spare part, but when the technician showed up the next day, he said he didn’t have the part & would have to get it the next day! Once again, he didn’t turn up or call again, & now Mr Pandurang has not been returning my calls!

I am extremely disappointed in Philips service, in spite of making several phone calls to the Philips centre & the local service center. I would definitely hesitate to purchase another Philips product again after this experience.

Mr Dixon

Ph- 9823057221

Email- dixon@vsnl.com

Company: Philips WP 3892
Country: India

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