Phillips DVD Player
DVD Drive. is not working

DVD Drive Model: DVP 3166X/94 is purchased on mid of Dec and gone bad in the end of Jan. I have given for the warranty service and it is still not rectified. I have been facing repeat problems in the set but they are neither able to repair it nor replacing the DVD drive. The drive is defective for approx 2 months.

Brief History of Problem

02Feb09 : Found power problem and given to service centre.

20Feb09 : After they have confirmed that it is rectified, I brought it home and found that it is having same power problem in my home.

21Feb09 : Next day I put it back in the service center and shown the problem to them.

22March09 : After confirmation from them when I brought it back to my home, I found that this time it is not playing any "DVD Media", it is only playing the "CD Media".

22March09 : When I again called them informing the problem they said they would be sending the service centre to my home within a day or two. But weeks elapsed, when I called them they says I need to bring the DVD Drive again to the service centre.

They are not taking the problem seriously, and I am not getting the service when my Drive is still under warranty service. I need this defective set to be replaced. Please help.

Company: Phillips DVD Player
Country: India

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