POLAROID DIGITAL CAMERA
Polaroid 5Mp Digital Camera

Dear Sir/Madam,

This is for your kind information I was made a order of one Polaroid 5Mp Digital Camera from Compact International dated 10/07 through Citi Bank Credit Card.

But just after three months there is some problem with the click button.

Below mention the details of the product.

Invoice No.

12195

Date

15-07-07

Supplier Ref.

CB/0708/1372

Other Reference

CITI CC

Buyer's Order No.

9510000456

Order Date

10-07-07

Dispatch Through

Blue Dart

Destination

DELHI

I've sent 5-6 E-mails to them but they people replied

me to wait to receive the product. I have told them

many times on phone as well as on E-mails also that I

am in urgent need of this Digital Camera, so please

send me this Camera as soon as possible.

After waiting one month when I didn't receive my camera, I start following them. But whenever I call on

their customer service/complaint nos. all the nos. are

engaged. Only once I could get the line and talked to them asked me to wait,

I told them to

transfer the line to your manager, but they denied.

Then since last 4-5 days I am talking to their

executives, but their executive always linger on

this matter and asked me that we cannot do anything

and you talk to our customer service department.. I

always tell them that I am not getting your customer

service nos. because these nos. are always engaged, I

don't have time to call these nos. 30-40 times. But

these executives don't understand the matter and

repeat the same answer and cut the phone line without

informing me and they don't listen me properly. I

always tell them that I've to make STD calls to talk

to you people, after that also they put me on hold for

long time. And many times they put me on hold for long

time I waited for them but they didn't turn up. That's

why I've to call them again on STD calls.

2-3 times I called and I asked them to transfer the

line to their manager the executives told me that

he is busy.

I always asked all the executives that you people are

enable to solve my problem, you all ask me to contact

your customer service department, and your customer

service nos. are not getting connected, you are not

transferring the calls to your manager and your

manager is not bother about my problem, and he is not

attending the call, so you tell me what I should do?

All the executives always replied we cannot do

anything and cut the phone line.

Two times their executives took my mobile no. and told

me that Ms. Neha will call you, but Ms. Neha didn't call

me any time.

After waiting somedays, made so many STD calls, Many

E-mails and SMS, I didn't get my camera and I didn't get proper response as well as proper behaviour also.

Please help me, I want my money back and compensation

also because I had to waist so much time and money for

making these many STD calls and SMS also.

And I think many of the customers might be facing

these type of problems with Online shopping companies,

so I want to take this matter on all India basis. So

that these companies cannot cheat the customers and

serve them better in time also.

Waiting for your kind reply.

Regards

Amit Kumar Singh

9810332811

Below mention my mailing documents with Compact International.

Hello Mr. Amit

First of all I am extremely sorry for the delay...

you can receive your product by Monday or Tuesday…as we are dispatching it by tomorrow itself….i request you if you can call before visiting our svc centre.

I hope it will be fine with you. As I do understand that it’s been a long time that you are waiting for your product. I will make sure that you will receive this within the time given.

Regards

Neha

Compact International.

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From: Amit Kr. Singh [mailto: amit_13thaugust@yahoo.co.in ]

Sent: Wednesday, January 30 3:06 PM

To: shiraz@deals4all.net; neha@deals4all.net; service@deals4all.net

Subject: Fwd: RE: Polaroid 5Mp Digital Camera

Dear Shiraz/Neha,

Kindly tell me the status for the same.

"Amit Kr. Singh" < amit_13thaugust@yahoo.co.in > wrote:

Date: Thu, 17 Jan 09:38:30 0000 (GMT)

From: "Amit Kr. Singh" < amit_13thaugust@yahoo.co.in >

Subject: Fwd: RE: Polaroid 5Mp Digital Camera

To: shiraz@deals4all.net

Hi Shiraz,

After lots of mails & lots of telephonic conversation the problem has not been resolve yet & did not receive any confirmation from your side.

Please do the needful.

Thanks,

Amit Kr. Singh

"Amit Kr. Singh" < amit_13thaugust@yahoo.co.in > wrote:

Date: Mon, 14 Jan 12:29:37 0000 (GMT)

From: "Amit Kr. Singh" < amit_13thaugust@yahoo.co.in >

Subject: Fwd: RE: Polaroid 5Mp Digital Camera

To: service@deals4all.net

CC: shiraz@deals4all.net

Hi Neha,

As per our telephonic conversation you promise me that we replace the camera & its take another one week & I get it most probably on 5th-Jan'08 but I am facing the same problem yet.

Request to you please do it on priority basis.

Thanks,

Amit Kr. Singh

shiraz wrote:

From: " shiraz "

To: "'Amit Kr. Singh'" < amit_13thaugust@yahoo.co.in >

Subject: RE: Polaroid 5Mp Digital Camera

Date: Fri, 28 Dec 17:18:29 0530

Dear Sir,

I have forwarded this mail to Neha Vishwakarma, who handles the Service Centers. She will get in touch with you shortly

Regards,

Shiraz Kotwal

Compact International deals4all

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Dont Listen To Critics; Just Get On With The Job That Needs To Be Done

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From: Amit Kr. Singh [mailto: amit_13thaugust@yahoo.co.in ]

Sent: Friday, December 28 4:43 PM

To: shiraz@deals4all.net

Subject: RE: Polaroid 5Mp Digital Camera

Dear Siraz,

As per your suggestion I was visit the shop on 25-Nov'07 for repair my camera they told me its take around one week for repair or replacement. After one week I was called them & they told me we send back to company Compact International for repair/replacement because we don't have the parts.

Then every time when I called them they told me its take another two or three days. Now its already past one month.

Now I was called again today & some of them told me Sir, you please talk to Compact International (Mumbai) yourself so they treat as urgent case.

Can u please tell me it is right way to treat to customer.

Siraz please to the needful. Looking forward for a favourable reply.

Job No. SE 94677

Thanks.

Amit Kumar Singh

Senior Executive,

Media Marketing,

Hindustan Times Limited,

18-20, K.G. Marg

Cannought Place-110001

shiraz wrote:

Dear Sir,

Please visit the Service Centre at the address mentioned below who will assist you with the issue:

PARAS AUTHORISED SERVICE CENTRE

SHOP ELECTRONICS

E 24, SOUTH EXTENSION II,

MAIN MARKET,

NEW DELHI -110049

TEL : (91) (011) 26253039 / 26258863

E-mail: shop@repairelec.com

Regards

Shiraz Kotwal

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From: Amit Kr. Singh [mailto: amit_13thaugust@yahoo.co.in ]

Sent: Tuesday, November 20 2:57 PM

To: service@deals4all.net

Cc: shiraz@deals4all.net

Subject: Polaroid 5Mp Digital Camera

Dear Sir,

This is for your kind information I was made a order of one Polaroid 5Mp Digital Camera from Compact International dated 10/07 through Citi Bank Credit Card.

But now there is some problem with the click button. I just want to know how can I Replace/Repair & from where. Can I send it to your address mention on sales invoice or is there any other solution.

Below mention the details of the product. Please do the needful as soon possible.

Looking forward for a favourable reply.

Invoice No.

12195

Date

15-07-07

Supplier Ref.

CB/0708/1372

Other Reference

CITI CC

Buyer's Order No.

9510000456

Order Date

10-07-07

Dispatch Through

Blue Dart

Destination

DELHI

Thanks,

Amit Kr. Singh

Company: POLAROID DIGITAL CAMERA
Country: India

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