Tata Docomo
Online recharge unsuccessful - moeny debited

Dear sir,

I am forwarding the mail received from my banker, as required by you telephonically, for your further processing of my complaint dated 9 Dec 12.

Kindly do the needful to refund my money.

Rajan Gopal

& On Thu, 12/13, HDFC Bank Credit Cards Support wrote:

From: HDFC Bank Credit Cards Support

Subject: RE:'HBL=017-625-367' Credit Card

To: "rajan gopal"

Date: Thursday, December 13, 5:04 PM

Dear Mr. Gopal,

Thank you for writing to us.

This is with reference to your mail regarding the transaction of Rs.200.00 dated 09-Dec at M/s TATADOCOMO BILLDESK processed on your card account.

We understand from your e-mail that the aforesaid transaction was unsuccessful. We wish to confirm that the said transaction has been processed to your card account basis the instructions received from the merchant. However, details of the transaction are as follows:

Authorization Code 010817

TID 70003130

Transaction Date 09-Dec

Transaction Amount in Rs. 200.00

Transaction Settled Date 10-Dec

We request you to advise the merchant to contact their banker with above details for the payment status. If you still have any clarifications, we request you to obtain a confirmation from the merchant validating that the above charge was unsuccessful and not received by them to enable us investigate further with the concerned merchant establishment for resolution.

In view of the above, we would request you to revert to us within 15 days from the date of receipt of this mail as there are certain timeframes within which we would be able to liaise with the concerned merchant establishment and beyond that they are not liable to respond to our query.

Kindly note the query reference number for this e-mail is 12348217720.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/find-your-nearest/find-credit-card-helpline-numbers

Assuring you of our best service at all times.

Regards,

Manikandan S

Manager - Correspondence

Customer Services

Company: Tata Docomo
Country: India
State: Karnataka

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