AirCell
Cheating on plan

Dear sirs,

I am an aircel cusotmer holding a mobile connection in name of my company m/s fashionaccess.

I have a sceme wherein i pay a monthly amount for unlimited sms. this means i can send any amount of sms through out the month free of cost.

I did receive a sms from aircel today saying that on 17-10-09 any sms send will be charged irrespective of any scheme and free sms plan?

how this is justifiable. i joined the unlimited sms scheme cos of sending bulk sms during holidays and festive seasons and while signing they did not inform of any chagres during occassions.

i feel i have been cheated and badly let down and they have not even bothered to acknoladge or treat my request to explain on what rule of TRAI agreement can they charge me when they have signed me for unlimited sms free with a particular fee?

Its not about the money, but its the helplesness you feel and you feel cheated and you have no choice . i am unable to question them in spite of paying them.

in spite of repeated request to talk to some top management officials my request is turned down and i am just made to feel like a stupid common man.

is this is what consumer services is all about? is this all about making money and not even feeling the sentiments of a common man and delivering of what is promised to him?

i have come with some hope to the members forum. i am aware that in this busy world my emial would not be attentend for long, but i do feel someone with a cause would wake up and take my issue with the Giants who have the power and money to fool the common man.

Company: AirCell
Country: India

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