DTDC Courier & Cargo Ltd
Loss of material by agent

Atanu Chatterjee
10-26-2007
25

I sent one parcel from Mohali (Punjab) for Kolkata on 13/10 which contained following materials:-

1) Readymade Shirt - 1pc.

2) Trouser Length - 1pc.

3) Saree - 1pc.

These were meant for Gift on the occassion of Durga Puja which started from 18/10. This consignment was booked from Mohali Phase 9.

The consignment weighed 1 Kg 400 Gms. and I was charged Rs. 200 for that.

I sent a general declaration with the consignment describing all the items.

The consignment reached the destined address on 22/10 and the consignee received the packet and opened it to find the Saree missing. The consignment didn't have any declaration attached to it.

Likewise I have filed a written complaint with the agent where I had booked the consignment and after that I had complained at the official site of DTDC and my complaint number was FDB 0003159. My docket number against which I booked the consignment is z59025528.

Against the complaint I received the ollowing feedback without any indication of any solution against the loss incurred by me. I want to know what action can be taken by me as a consumer against such incidences.

Dear Sir/Madam,

Please find enclosed the delivery status of your consignment.

DELIVERY INFORMATION

CONSIGNMENT NO. z59025528

DESTINATION KOLKATA

STATUS DELIVERED

DELIVERED ON 23.10.2007 AT 16:00HRS

DELIVERED WITH SIGN

DELIVERY RUN SHEET (DRS) NO. 70503916

REMARKS (IF ANY) NIL

Thanking you,

Yours faithfully,

for DTDC Courier & Cargo Ltd.,

Vinutha

Executive Customer Support