Air Deccan
Missing baggage

Dear sir,

My Boarding Pass No. M/109 Ticket No.6929275

This is a serious complain from a traveller who booked ticket for Air Deccan just by trusting fame and prestige of U.B. Group the famous Mallaya Group.

I was travelling from Hyderabad to Ahmedabad on 11/04/08 by flight No. DN 777 Time 6.10. At the Airport counter Ahmedabad To my utter surprise while waiting for my baggage to arrive at Baggage claim counter, their was no bag of mine coming. I did not receive my 1 bag. I lodge a complain to the Staff of Air Deccan at Ahmedabad air port but alas the reply came that their is chaos at New Shamshabad Airport, Hyderabad. They instead trying to find my bag calling different airport destination, declared their helplessness due to the misadministration at the Shamshabad airport..At Airport counter Shamshabad twice, thrice four times I requested the counter lady staff to allow me to keep my small 1 bag with me but to my frequent request she did not allow me.

This is a case of clear carelessness on the part of Air Deccan staff at the Shamshabad counter. They themself wrap a Deccan label to my bag and passed on the xray conveyer belt. We as a customer believe that there is every point of place at the airport, your staff should be there. Likewise at the end of that convery belt and taking it to the Aircraft luggage cabin your Air Deccan Staff must have done supervision.

It was a jute bag local made colour of it is a mix of blue-black with a label at the handle and label fixed on the bag having name and address written on it.

Take this matter urgent make your staff find the mssing baggage. I hope my trust on the Group will not fail.

AIR TRAVELLER

AIR DECCAN HYD TO AHD

Dt.11/04/08 Flight time:6.10 departed on 6.30 DN 777

Company: Air Deccan
Country: India

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