Air India
Not Giving Boarding pass

I had Purchased a return Ticket for my Mother in law from Ahmedabad- Mumbai- Atlana to back to Mumbai-Ahmedabad.

She had Air India ticket for Mumbai to Ahmedbad. When My MIL arrived Mumbai on June-13 and show the Itinery at AirIndia counter in Mumbai to get a Boarding pass.

Here is the conversation:

(My MIL aged and can speak only Gujarati; and un/fortunetly the agent was gujarati)

Air India agent: Are you travelling alone?

My MIL said: yes.

Agent: Show me yr Itinery.

My MIL show the Itinery.

Agent: You don't have reservation. We can't issue you a Boarding pass.

My MIL: Ben, you must be sleeping. Wake and read the itinery properly.

Agent: I can't see yr record in my Computer.

My MIL: Your computer must have broken. Fix it. I am not gonna leave without Boarding pass.

Agent offer to provide the trian ticket. My MIL refuses.

After 30 min long conversation at Midnight, Agent ask other guy to get the photocopy of the Itinery.

When the other guy came back with photocopy, Agent check again in computer and issued the Bording pass.

How Ridiculous??? How come photocopy of the Itinery shows her record in her computer?

These Idiots must have overbooked the flight and try to get rid of some passebger like this or so.

I have never ever seen or heard before this kind of strange experience in my life.

God Bless Air India!!!

Company: Air India
Country: India

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