Air India
Unnecessary Baggage Charges

Dear Sir

Good day.

I work for Infosys. I recently travelled from Chennai to Asuncion (Paraguay) via Dubai & Sao Paulo. Chennai to Sao Paulo was by Emirates, and the last leg was by Tam.

When I checked in at Chennai, they first said since i do not have Brazil transit visa, they will not be able to issue boarding pass. Later, after some discussions, they said I could travel, but I am carrying over-weight for through check-in. I had two bags for check-in, one weighing 20 kilos and other weighing 11 kilos. This was very much under permissible limits for Emirates. But at the check-in, few Air India authorities told me that they will not be able to check-in my baggage unless i pay $150 for extra baggage for the through check-in for Sao Paulo-Asuncion sector. I had to pay as i was told they will not issue boarding pass unless i do so.

However, few of my colleagues also travelled with me, with more baggage than mine. They checked-in later at a different counter, and went through without any hassles. In fact, one week earlier to my travel, one person travelled with 90 kilos, including a computer server. He was not charged anything for that.

I am really disappointed with this kind of inconsistencies. I sincerely request you to revert on this matter as soon as possible. I shall reply with the flight and the charge receipt details after your reply. Please reply to my mail ID raja_veeravalli@infosys.com as well.

I am sorry to say that I would be forced to lodge an official complaint if i am not receiving a convincing response within reasonable time.

Thanks

Raja

Company: Air India
Country: India

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