Air India Flights 191 & 127
Poor Service and irregular tratment of cutomers Senior Citizens

The date of Travel 14th April night from Bangalore to Mumbai by Air India flight

The date of Travel 15th April by AI 191 from Mumbai to Frankfurt and by AI 127

from Frankfurt to Chicago.

1. The provision of food stuffs without proper intervals and time schedule. There was a time gap of 4 to 6 hours between the break fast and dinner in the flight.

2. It is an International flight but the announcements in English is brief and not clear. The announcement in Hidhi is lengthier. (In the flight not only Indians but customers from other countries were also travelling.

3. Step motherly treatment for the passengers / customers to those who doesnot know Hindhi language, while the fare for the travel is equal for all customers

4.At Frnakfurt the flight AI 191 was landed in the ground and the stairs put on the ground not arranged to get in to the bay (tunnel bay way) The senior citizen like me were asked to walk to carry our hand baggage with out giving wheel chair assistance, to get into a bus to go to the train station and there also no assistance (wheel chair provision) was arranged by the Air India Staff.

Please note that I had travelled by Lufthansa and British Airways from India to USA, wherein best services and food, and snacks, drinks were provided at proper intervals. Hospitality and customer treatment were quite exemplary.

5. Conduct a special input training to staff and try to improve the service

6. Provide proper snacks, drinks and food to the passengers / customers, and avoid consumer disputes and unnecessary payment of compensation. The compensation payment by the company is also Public Money

Company: Air India Flights 191 & 127
Country: India

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