Emirates Airlines
LACK OF SERVICE

I would like to make a complaint against Emirates Airlines which we had assumed to be the best airline considering other people's feedback. We have just completed our travel from India to Dubai via Emirates economy class where the flight was good. Our connection from Dubai to Los Angeles was however an ordeal. On this 16 hour flight the service was atrocious! The baby bassinet was requested before the food could be served but nothing happened, the crew went ahead and served us before bringing the bassinet as a result i had to balance my tray on top of my baby and some how managed to finish my meal and still there was no assistance from the crews side to clear my tray, this is not what we expect from one of the leading airlines. We had no option but wait until another flight attendant was reminded about the bassinet and then it arrived after one hour. After the bassinet arrived, we requested for baby food, that again took almost 45 minutes to appear, since it was a 16 hour flight we needed more baby food so i eventually got up myself and went to the galley to get the baby food, if we are going to tend for own services i don't know why we have crew on board for us, then to add to our so called EXCELLENT SERVICES we were given, One of the air hostesses was requested for hot water to make the child's milk, she topples it all over the aisle seat luckily it did not fall on the child, as i was seated on the window seat but she in turn got scalded. Finally before we could deplane at LA we were not given the customs declaration form and had to, with a 9 months old baby, have to leave the immigration clearance line, fill the form and re-enter the line. The staff on board were completely unhelpful and not becoming of Emirates. I feel that on board assistance for parents traveling with infants should be given as top priority and in this regard, your crew need upgrading or else Emirates is going to lose a lot of customers. We are scheduled to fly back at the end of April and hope that there is no recurrence of such incidents and hope that the crew are more helpful.

Company: Emirates Airlines
Country: India
Site: www.yahoo.com

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