Airtel (Bharti Enterprises)
Bill Charge And Payment Regularization

Dear sir/Madam,

I was a customer of the Airtel group with the contact no 9898019551.

I expressed my dissatisfaction and to Willingness to discontinue with airtel sevices at airtel office, Yagnik Road, Rajkot, Gujarat on 12 august.

I was asked to wait for a call from airtel for a week to resolve the non-convenience AND was told that I will not be charged if there is no usage (NO Out going Calls of SMS etc) if I am disagree to continue. I immediately stopped using airtel services (12 August) and waited for communication. Till 24 august there was no communication. I deposited my simcard to airtel at rajkot and paid the charges of Rs. 2043/- against the bill for the month of july. And asked for the bill against the usage till 12 ausust 2004.

But they said that bill will be issued at the end of billing cycle. I agreed to pay the bills for usage.

Then After I was charged for whole month even it was not usage after 12 august. I refused to pay that amount. But company still continued to send me bill with non usage charged. I appeared in airtel office at Vadodara and asked for actual bill for the usage during august bill cycle till 12 august. The representative said me to pay Rs. 254/- for that usage. I paid that amount in month of November. then I received the lawyer notice for bill payment. I again met airtel at vadodara and asked for reason they said you have left to pay 60/- Rs your account. I paid that amount and received the no objection certificate and was told that there is no due from my side to aritel. And there was no further bill of notice from airtel till now.

Recently I have applied for personal loan in one bank and the bank had said I am a defaulter to airtel for non payments.

I visited airtel at vadodara, alkapuri on 14 Nov and asked for reason for adding my name in defaulter list?

Now airtel says that I have to pay Rs. 4500/- to remove my name from defaulter.

It has been around 3 years and now I don’t carry any documents issued by airtel. I have a copy of last payment of Rs. 60/-.

I need assistance and advice what to do in this case. It made my life miserable and tense. I have never refused to pay the charges but why I should I pay for which I have not used.

Company: Airtel (Bharti Enterprises)
Country: India

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