Airtel Blackberry
UNDER WARRANTY ..PORT NOT WORKING FROM DAY 1

Respected All,

My name is Ekta Dua. I am working with British Telecom -Bangalore as a Site Director.

I had approached Airtel Corporate office at bannerghatta Road - bangalore today and as they were not able to help me, I am writing to you to seek you urgent help in this matter.

I have a blackberry pearl with subjected imei. This is a corporate mobile and I started Using this phone in January this year 2009 . Bannerghatta Airtel has verified the records today at their end also. I had approached the same branch twice earlier in last 7 months complaining about the charger not going in the port as the port seems to be really tight from day 1 . First time I had visited the bannerghatta office was in february. The blackberry suppoprt staff told me that since your phone is totally okay, the port is meant to be tight so I need not worry about it. I was not convinced and had to visit the brach again in June .. The engineer took the blackberry for an hour, kep me waiting at the reception and thereafter confimed that there is no issue with the port and everything is fine with my set and I should not bother.

I had no choice and bank upon their advice and keep using the set as is. On 9th sept, Morning I tried connecting the charger to the port and it was not charging. Today, I took for the 3rd time to bannerghatta branch - airtel and they are asking me to pay 5600 for the port as they cant consider this as a maufacturing fault despite my visiting and reporting this matter twice with them in the past.

I am at a loss and really confused. No one was there to listen to the issue and sort out the matter. I will be highly obliged and grateful if some one could explain me why I should bear the cost of the port when there s no fault of mine. I phone is totally brand new and there is 1 issue right from day one.. To the extend that because of this damaged port the phone survived for 8 months, but totally its given up so that does not mean that Airtel will wash their hands off this matter.

I was made to again wait at your branch for good 2 hours and there was no senior official to actually adddress my complaint and help me out.

I Believe in the Brand and hence I am hoping that you would do your level best to decide whats the best for us to continue this relatioship

Kind Regards

Ekta Dua

Company: Airtel Blackberry
Country: India

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