Airtel Braodband
Disconnection and deficiency in service

SUBJECT: COMPLAINT IN RESPECT OF DISCONNECTION OF BROADBAND CONNECTION BEARING NO. 43044049 AT B9 &10, SHEKHAR APPTS. MAYUR VIHAR PHASE I EXT. DELHI-71 IN THE NAME OF MS. KAVITA BHARTI

This is to dispute the bill amount raised by in respect of the aforesaid connection for the month of May’09. The downloads noted are highly exaggerated and baseless based on fabricated downloads. Kindly note that I have not made the downloads mentioned by you in the present bill.

Further, it is pertinent to point out that I had made my last payment in the month of May’2009. However, despite requests, my connection has been disconnected without any notice to me. The company is guilty of unfair trade practices and deficiency of services on interalia the following grounds:

1. disconnection of services to my connection without any reason and without notice.

2. disconnection of services to my connection without considering the fact that on the date of disconnection I had not even received the bill for the month of May.

3. As a matter of practice the company charges for the period when no services have been provided that is for the period of disconnection in addition to interest and penalty for delay in payment.

4. Despite my consumer complaint, the company has failed to take any action in this regard.

5. Despite my consumer complaint, no one has bothered to contact me.

6. Because of their action, I have suffered both monetary and reputation loss.

7. Because of the company's action/inaction, I have suffered mental agony and loss of business.

Kavita Bharti Dahiya

Company: Airtel Braodband
Country: India

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