Airtel Broadband
Wrong billing

Airtel tried to install an anti-virus program on my computer but it did not work. Now I have been billed for the failed installation. When I complained, I got a message stating Ref No as 15368720 giving date to get back as 31st Dec by 11.23.39. This date and time passed. I went to Airtel's Main Office in Egmore, Chennai and complained. Again I got a message stating Ref No as 15475638 giving date to get back as 03 Jan by 16.03.25. This time also, the date and the time passed. I am still stuck with a bill with items which I have to pay for but which I have not enjoyed.

There is a last date for payment of bill. If I do not pay by the due date, I will have to pay a penalty which alone works out 111% of the bill amount that I am otherwise expected to pay. Airtel having made an abortive attempt at installing their Anti-virus software, after removing Norton, which was on the machine, and then billing the customer and charging him penalty for not paying up on time, is arms twisting of the weak by the mighty.

I tried sending this complaint through Airtel's website - Reach Airtel - but under the Broadband Customer Support, there are circles provided for selection and one of these is to be mandatorily selected if the complaint has to go through. If not done the complaint will not be accepted and the same screen comes back on the monitor. On pointing to "Select your Circle" the drop down list shows only "Select your Circle" and if one tries hitting "Go", it says that you have to " Please Select Circle First" and shortly thereafter you are again looking at the same screen on the monitor.

I would appreciate if some attempt is made by Airtel to try and install the anti-virus software, else at least load back the Norton and Airtel could please adjust the bill for Rs 44.93 and I will pay it.

George Vergese

Company: Airtel Broadband
Country: India

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