Airtel Broadband
False inflated bill

I got an Airtel broadband connection for personal usage last month (Landline No. - 0124-4388629 ; Account No. - 14575891) and opted for the plan as per my usage after discussion with the Airtel Rep.

In second week of March I get this call informing my usage has crossed Rs. 5, 000. I replied highlighting the fact that this is impossible as I am a mild internet user and requested to immediately rectify the false usage and shift me to the unlimited plan. I was assured proper action will be taken and I will get a follow up call on this.

The follow up call never came though everytime a different person calls up asking to pay the pending bill.

I have opted to shift to other service provider and wrap up my existing airtel account and informed airtel customer retention dept. about this.

After repeated emails I finally got a call from customer retention dept on 25th March informing that the bill is now Rs. 9, 000 and they will give me Rs. 3, 000 waiver but I will need to pay balance Rs. 6, 000.

I highlighted the fact that I am a very mild internet user and my bill cannot be more than Rs. 1, 000 maximum and also why didnt I got a call before the bill crossed 2, 000 as we get for a mobile connection informing to pay immediately as credit limit is crossing and now am being told that my bill is Rs. 5, 000 and Rs. 9, 000.but all this was of no help.

Is there no way customer be protected here? What if tomorrow I get a call informing my bill is Rs. 50, 000 now?

Request immediate intervention on this.

Regards,

Monawa

Company: Airtel Broadband
Country: India

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