Airtel Broadband
Worst Customer Service

Hi,

I rellocated a month back, I wanted to apply for a broad band connection so I checked out with Airtel, initially they said its not possible in my area which is Dandeeswar Nagar, 2nd Cross Street, Velachery and then I got a call from Customer service telling me that it is possible, So I gave them all the documents along with a cheque of 3458. The documets were given on my friends Name, which is Tarun Bajaj, but I issue cheque on my ICICI bank a/c. I was told by the collection executive that the connection will be installed in 2 working days after the cheque is debited. however, the customer service supervisor said after 2 days it will take 7 working days, I was willing to wait as she said it will take also 7 working days to raise a cheque but when I called after 7 working days they say the connection is not possible. The supervisor whom I spoke her name is Lakshmi, her employee ID is 6479. Now that I got the cheque after 15 days. The a/c payee cheque is on my friends Name Tarun Bajaj with my ICICI account number on the cheque. Now how on earth I can deposit that cheque on my name. I have to call these guys again to cancel the cheque and issue it on my name. its the worse customer service I have ever come across. I don't understand why the heck did they accept the cheque when they were aware that the connection is not possible in my area. They should follow a proper process. Now, am really frustrated they way they are treating their prospective customers giving them a lasting bad experience.

Company: Airtel Broadband
Country: India

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