Airtel Broadband
Wrong promise made by Airtel and Cheated

Hi,

I have asked for a new broadband connection with Airtel. As per my application form dated 26/09, i had applied for the 2Mbps 799 plan. This was promised by the sales rep who sold this plan to me, that I will get the 2Mbps speed connection and will be installed on 28/09. However when the technical team came to provide me the connection on 01/10 (3 days wait time inspite of promise made of immediate connection) they informed that I will not be elligible for the 2 Mbps speed and I will need to change my plan from 2 Mbps to 256 Kbps for 599.

I had requested Airtel to provde me with a wireless router for which I had paid Rs 1500 additional. I am now told that it will take 10 business days before I get back my money on cancellation of the request.

I have called 4444121 on 1/10 and registered a complaint. It is more dissapointing to mention the quality of service provided by the customer care rep (shivkumar) who hung up the phone on me when i told that I need to escalate to higher ups. I had to make 3 phone calls to the customer service department before I was able to escalate and get a reference number which is 24955354.

I have not got my desired connection speed (2Mbp), No phone, No router and I have been duped of Rs 1500/- for a new connection. Request someone senior from Airtel to look into this and help me get justice.

Company: Airtel Broadband
Country: India

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