Airtel Broadband
Billing and Disconnection Problem

I have an Airtel Broadband connection phone number 01143055835 (Account no- 14091597). I am using Airtel Broadband for more than an year now but facing lot of problem for last few months.

It all started when I bought Blackberry and opted for blackberry services through Airtel and I requested for Airtel Broadband disconnection however they suggested a plan of 250 Rs and I took it but after a few months I realized that it was costing me more then my earlier plan so I again requested for disconnection, Again they said that we will give you a 450 plan with 20% waiver for 6 months with no charges in first month. I liked the plan and opted for it.

But to my surprise I got a bill which had no discount no waiver and addition of Airtel PC secure so I did not made the payment I also called customer care and told them however my net was disabled but I continued receiving bills. October end I got a call from Mr. Sahil and he asked me to make a payment of Rs 1564 outstanding bill and I told him that I will not be making any payment as I was not using the net for last 2 months but he said that he will deduct all the charges (waiver, discount and Airtel PC secure) and asked me to make a payment of Rs700 as final settlement.

I did not want to be involved much so I made the payment but lately I have started receiving calls for payment of outstanding bill so daily I got 2-3 calls and every time I had to narrate the whole story. What am I supposed to do? It’s been almost a month since I have asked them for disconnection however they are not disconnecting the broadband and the bill is keep coming. They also told me that they will not disconnect the connection unless I will make the payment but why should I make the payment. I want action against Mr. Sahil who took 700 RS from me as I was not even willing to make that payment. He lied to me and then made no action for disconnection of my services.

I would also like to mention that I have submitted ‘N’ number of complains sometimes I got the complaint number and sometime not most of them I don’t even remember. However I have two complaint numbers for reference F587433607, #25734914.

I would like to file a complaint against Airtel Broadband and Mr Sahil for the mental harassment they have created.

Please suggest how to proceed. I am in no mood forgive them, they have already created a lot of problems for me.

I am evening planning to get my blackberry services disconnected I will go with Vodafone. I don’t trust Airtel and not willing to pay 25-30 thousand Rs annually to them.

P.S. I forgot to mention the language and behaviour shown by airtel’s staff. If this is the way they treat their customers then soon airtel will no longer be number 1.

Arun Kumar

9717074242

Company: Airtel Broadband
Country: India

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