Airtel Broadband
Paying extra for old tariff plan - Bangalore

It is out of mere frustration that I am writing my woes here with Airtel broadband. So that people know that customer service is the worst here.

Its mentioned on their website if you want to escalate a complaint you can mail the nodal officer of your zone. This is the 3rd complaint to the nodal officer and there's been not even an acknowledgement from him. The worst a customer service can get.

Pasting below the mail contents sent to nodal.southabts@airtel.in.

Sir,

I am an old Airtel broadband customer. I had taken up the 999 Unlimited plan which offered 256kbps.

Yesterday my colleague informed me that the tariff plans had changed. Now Home 999 offered 384kbps unlimited and Home 750 on www.airtel.in (Home 799 informed by customer care) offered 256kbps unlimited. I came to know that the plans had changed long time back.

All these months I was paying Rs999 for 256kbps. Neither was my speed increased to 384kbps nor was my rental reduced to 750Rs. I was paying more for no reason for a tariff plan which did not exist anymore.

On calling customer care I was told that they publish on their website and papers if there's a change in tariff and they expect every customer to know it that way and make request for change in tariff. I think this was a very unprofessional answer.

I had spoken to the billing department. The person was quite rude in the way she was speaking.

I then placed a plan change request. My plan would get changed now.

But I feel cheated as all these months I had been paying more for no reason. Will I get my money back?

I request you to intervene and bring fair justice to me.

Regards

Ravi

Company: Airtel Broadband
Country: India

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